The Microsoft Surface success story has taken a bit of a twist.
Microsoft will, according to Channelnomics Europe
voluntarily recall chargers for the Surface Pro, Surface Pro 2 and
Surface Pro 3. The power supply adapters, which connect to the
tablet/laptop hybrid via magnets, can apparently get damaged if they are
“sharply or repeatedly bent… [or] tightly wrapped,” according to a
statement given to Channelnomics Europe by Microsoft.
As Microsoft gets its mojo back, the Surface Pro line has been a particularly bright spot. Last year, the company reported big growth in Surface Pro sales (117%) on the strength of its Surface Pro 3 launch and last fall it rolled out both the Surface Pro 4 and innovative Surface Book. There is the potential that there are millions of Surface Pro chargers in customers’ hands right now.
The products combine the generally well-received Windows 10 with a high-resolution touch-screen and, in the case of Surface Pros, a lightweight and detachable keyboard.
There
are no reported issues with the computer itself, but damaged cords have
apparently cased “some issues,” according to Microsoft.
The
voluntary recall, which has yet to be officially announced, is being
done out of what appears to be an abundance of caution. That said, some
Surface Pro owners have reported sparking issues on Microsoft’s own support forums.
The
company clearly already understands the adapter vulnerability:
Microsoft’s safety instructions for the Surface Pro line already
recommend that customers “protect cords from being pinched or sharply
bent, particularly where they connect to the power outlet, the power
supply unit, and the device.”
According
to the report, Microsoft will be setting up a special site where
customers can request a new charger. They’ll also be instructed on how
to properly dispose of their existing one.
Mashable has contacted Microsoft for comment and will update this report with their reply.
