Google+ Remote Support Primer by Carl Thorne ~ High Tech House Calls
Expert Computer Consulting for Homes and Small Businesses

Let there be hope...

Life has changed there is no doubt and we wanted to reach out to see how you are doing.

As we go through this interesting time, we are trying to look at this as an opportunity to focus on our family and on friends like you. Let us use this extra time to catch up and talk more. Let us cook food that is not fast, but interesting and satisfying. Let us learn to enjoy a time to try new things. Let us find ways to enjoy time at home!

Computer Security

If my client base is any experience, anyone can be a victim of a Ransomware, Malware or Virus attack.

What can you do about it?

I conduct audits of your entire computer infrastructure and apply best practice solutions to plug the security holes on your computers, Smartphones and networks.

Now offering consultations to give you the best protection possible:


404.229.0839
carlthorne@hthcatlanta.com

Jack of All Trades, Master of Many

Jack of All Trades, and Master of Many

We provide technical support for:


Homes and small businesses

Windows and the Mac OS platform

iPhones and Android Smartphones

Wireless and wired networks

New device setup

Old device upgrade or repair

One-on-one training

Remote assistance


How To Stop Malware

» » Remote Support Primer by Carl Thorne

Monday, May 11, 2020

Remote Support Primer by Carl Thorne

3:33 PM  High Tech House Calls, Expert Computer Consulting  



High Tech House Calls uses two different methods to connect to client computers remotely:
  1. Team Viewer
  2. Chrome Remote Desktop

I prefer the Chrome Remote Desktop application. The connection must be allowed by the client I am connecting to. There is a way that Team Viewer can be configured so that the Team View connection program is running all at times and the connecting remotely can be accomplished without the knowledge of the client. I consider this a huge security issues.

Team Viewer is used as a backup to Chrome Remote Desktop. To use Chrome Remote Desktop, you must have a Gmail account and the Chrome browser must be installed. Some clients may have privacy concerns with having a Gmail account.



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