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Remote Support Primer by Carl Thorne
High Tech House Calls uses two different methods to connect
to client computers remotely:
- Team Viewer
- Chrome Remote Desktop
I prefer the Chrome Remote Desktop application. The connection must be
allowed by the client I am connecting to. There is a way that Team Viewer can
be configured so that the Team View connection program is running all at times
and the connecting remotely can be accomplished without the knowledge of the
client. I consider this a huge security issues.
Team Viewer is used as a backup to Chrome Remote Desktop. To
use Chrome Remote Desktop, you must have a Gmail account and the Chrome browser
must be installed. Some clients may have privacy concerns with having a Gmail
account.
Top Ten Things I Find Wrong with the Computers I work On by Carl Thorne
- No anti-virus program installed. Both Windows and Mac computers need to have an anti-virus program installed. I also encounter the virus scan is also scheduled to run when the computer is not running.
- No anti-malware/spyware program installed.
- No backup/recovery procedure in place.
- Not updating the operating system and application software when needed.
- Not updating vendor-specific drivers where indicated.
- Running out of disk space.
- No password used to log into the computer when booting.
- Neglecting basic things that you can do to make your computer perform faster.
- Using post-it notes to document passwords to different internet accounts.
- Buying a new computer before ruling out upgrading your old one.
Bonus Item:
Running an unsupported operating system such as Windows XP of Windows 7. Unsupported means no new patches to address security holes.
Should You Buy the Microsoft Surface 2 Go? by ANDREW HEINZMAN
Microsoft’s highly anticipated Surface Go 2 is here, and early reviews from platforms like CNET, Tom’s Guide, and The Verge are surprisingly positive. The Go 2 sports an updated design and better performance than its predecessor, but is it worth the steep $400 to $760 price tag? The answer is yes, but only if you’re looking for a casual device.
What’s New with the Hardware?
It’s hard to criticize the Surface Go 2’s design, which is the same shape and size as the original Go. Its aluminum backside looks sexy and minimal, and its updated 1920 x 1280 UHD display (up from the last generation’s 1800 x 1200 display) is bright, expressive, and just the right size. Microsoft shaved half an inch off the Go 2’s bezels, stretching the original Surface Go’s 10-inch screen to a cool 10.5 inches —the same size as the iPad Air. At just over a pound, the Surface Go 2 is (arguably) the only Surface product that really looks and feels like a lightweight, portable tablet.
The Surface Go 2’s design is exciting and eye catching. But style isn’t everything. For Windows to work in this form-factor, Microsoft has to make sure that all the details line up. The Surface Go 2 needs to be easy and fun to use, and its cameras need to compete with what you’d find in a similarly-priced Apple or Android tablet.
And that’s exactly what Microsoft did. Like all Surface tablets, the Go 2 has a fantastic built-in kickstand that allows you to quickly bounce between typing, browsing, watching Netflix, and frantically reading recipes. The detachable Surface Type Cover (keyboard) is comfortable to use in spite of its small size, and now has an extra built-in magnet to keep from flopping around while the Go 2 is closed. That said, the original Surface Go Type Cover and any original Surface Go cases will fit on the new Go 2.
Through some sort of witchcraft (or light sensors), the Surface Tablets automatically turns on when they’re opened, but the Go 2 turns on faster than its predecessor due to a better implementation of Microsoft Instant-On that was introduced with last year’s Surface Pro 7 . And if you set up Windows Hello, you can quickly log into the Go 2 without typing in a password. Just hold your face in front of the selfie camera and you’re ready to go.
Speaking of cameras, the Surface Go 2 uses the same 5-megapixel selfie camera and 8-megapixel rear camera as its forebear. Both cameras can shoot video in HD and have optional image stabilization tools built-in. These cameras come with an updated dual-microphone system (as opposed to original GO’s signal microphone) for enhanced audio in calls and recordings. Sara Dietshy spends a few minutes testing the Go 2’s cameras and microphones in her early video review, and the results are impressive.
Finally, I get to tell you about the Go 2’s ports and buttons. Don’t get too excited! They’re the same as the original Go. The Go 2 has a 10-hour battery (up from the original Go’s 9-hour battery) and charges over the included magnetic power cable or USB-C cable. It has a 3.5mm headphone jack and a small MicroSD reader for up to 2 TB of expandable storage.
One last note: The Go 2 doesn’t come with a keyboard. Microsoft sells them for an extra $130, which is a bit of a shame. If you want to save some cash, you could always buy a first generation Surface Go Type Cover for about $70. The only difference here is that the second-gen keyboard has built-in magnets to hold steady when you close the tablet.
It Has Better Performance With a Killer Upgrade Option
When the original Surface Go released in 2018, reviewers praised it for its form-factor but panned it for its performance. The old Surface Go ran on a Pentium Gold 4415Y processor, and its base model was packed with just 4 GB of RAM. This configuration was fine for simple tasks, like browsing the web or writing documents, but it wasn’t good enough for multi-tasking, professional software, or games. Compared to the average $400 to $500 laptop, the original Surface Go was severely underpowered.
Looking at the Surface Go 2’s specs, I get the feeling that Microsoft is trying to listen to critics without jeopardizing the price or style of their tiny tablet. The base model Go 2 is still a bit underpowered, but it’s more usable than its forebear, especially if you shell out for the upgraded Core M3 model.
Let’s start with a look at the $400 base model ($530 with the keyboard). It sports just 4 GB of RAM and an upgraded Intel Pentium Gold 4425Y processor. I don’t want to go too deep into the confusing world of specs, but the new 4425Y chip has a nearly-fixed 1.7 GHZ clock speed, which is slightly faster than the old 4415Y’s 1.6 GHZ speed (otherwise, the chips are basically identical). Pair this new processor with year’s worth of OS optimization, and you have a tablet that’s better at light activities and multi-tasking than its predecessor. Still, the base Surface Go 2 will struggle with professional software and games.
And then there’s the upgraded Surface Go 2, which wears a $630 price tag ($760 with the keyboard). Spec-wise, it’s a leap from the Go 2’s base model. Its Intel Core M3 processor reaches 3.4 GHz clock speeds, with early benchmark scores are comparable to the 2015 Surface Pro 4 (which is still a very usable computer, by the way). With the M3 model’s standard 8 GB of RAM and slightly boosted GPU, it’ll perform like a regular laptop. It may struggle to run resource-intensive software, like video editing suites and AAA games, but the Go 2 will work with most professional software, older games, and emulators.
I should also note that you can buy the Pentium Gold Surface Go 2 with 8 GB of RAM—a $150 upgrade that results in more consistent performance during multitasking. I have a feeling that this 8 GB Go 2 will be the most popular model, as it costs less than the Core M3 model but will offer better multitasking performance than the 4 GB base model. Microsoft offered the original Surface Go in an 8 GB configuration, and it proved to be the most popular option among reviewers for this very reason.
If You Really Want It, the Surface Go 2 Is Worth It
By now, you’re well aware the Surface Go 2 isn’t a “performance” machine. It just can’t compete with other laptops in its price range. When paired with the Surface keyboard, the entry-level Go 2 costs $530, and the Core M3 model reaches a hot $760. If you’re just looking for performance, it’s better to spend that money on a last year’s Dell XPS 13 or a base model Surface Pro 7 if you’re practicing brand loyalty.
But if performance isn’t your number one interest, then the Surface Go 2 has a lot to offer. It’s the only Windows machine that has a small tablet form-factor, and its exterior design, display, and cameras are totally badass. Yes, the Surface Go 2 is expensive and lacks the processing power that you’d expect at this price, but it’s a unique and well-designed product that’s good for browsing, writing, streaming, and chilling out on the couch. If that’s what you want, then the Go 2 is worth buying.
I know that I’ve spent a lot of time harping on how expensive the Go 2 is, but I want to mention that it’s technically a better value than the first-gen Surface Go tablet was when it launched for $400 in 2018. The base model offers better performance than its predecessor and you have the option to shell out for the powerhouse M3 configuration. If you were tempted to buy a Go in 2018, then now’s your time to buy a Go 2.
The Surface Go 2 is available for order now and starts shipping on May 12th. Microsoft offers special discounts for some students, parents, teachers, and military personnel, but you have to make a Microsoft account to check your eligibility.
Apple MacBook Pro review (13-inch, 2020): Easier to recommend by Dana Wollman
I had a feeling I’d be reviewing a new 13-inch MacBook Pro sooner rather than later. When Apple refreshed the MacBook Air back in March with a new keyboard, I knew it was only a matter of time before the company did the same for the 13-inch Pro. Sure enough, earlier this week Apple unveiled a new model with the so-named Magic Keyboard already in use on the Air and 16-inch MacBook Pro. With that, Apple’s laptop lineup is completely rid of the controversial butterfly keyboard.
As you’d expect, a MacBook Pro refresh also means updated internals. The 13-inch Pro ($1,299-plus) now comes with 10th-generation Intel CPUs and new Intel Iris Plus graphics on select models. The entry-level model now has double the storage: 256GB. The higher-end configurations also start with 16GB of RAM instead of 8GB, and there’s a 32GB upgrade option for the first time on the 13-inch model.
Engadget Score
Pros
- Much-improved keyboard
- Bright and colorful display
- Apple doubled the base storage
- Healthy battery life
Cons
- Bottom side can get hot
- You have to buy at least the $1799 model to get 10th-gen Intel processors
- No discrete graphics option on the 13-inch model
- We still miss USB-A ports and the SD card reader
- Still not feeling the Touch Bar
Summary
The 13-inch MacBook Pro is the third and last laptop in Apple’s lineup to receive an upgraded keyboard, meaning those much-maligned butterfly keys are now a thing of the past. In addition to a pleasant typing experience, the 13-inch MBP brings improved graphics performance, healthy battery life and the same lovely Retina display as before. It’s mostly a solid choice, save for a few shortcomings (namely, a hot bottom and the ongoing omission of pro-grade ports).
The Magic Keyboard (redux)
If you’ve perused my review of the 2020 MacBook Air or my hands-on with last year’s 16-inch MacBook Pro, you already know my thoughts on the Magic Keyboard’s design. Feel free to skim ahead if you’ve heard this all before. For those just joining us (hello!), the Magic Keyboard was inspired by the standalone Magic Keyboard that ships with iMacs. That’s just to say both have scissor-style keycaps, as opposed to the butterfly design used over the past few years. That mechanism was intended to reduce key wobble, but in practice it resulted in flat buttons that too often either failed to register presses or, conversely, registered double-presses. My work-issued MacBook Pro has a butterfly keyboard and I’m constantly. Inserting. Periods. Where. I. Don’t. Want. Them.
In contrast, these backlit keys here are cushier, with a full millimeter of travel. We’re not talking a full return to the pre-butterfly MacBook keyboards some of you have been missing, but they are noticeably deeper than on the last-gen model. It happens that I’m quarantining with my boyfriend, a contrarian who has been squeezing life out of his 2010 MacBook Pro for a decade. One reason he hasn’t upgraded is he had read enough bad things about the butterfly keyboard (and had enough hands-on time at the Apple Store) that he decided he’d rather wait for Apple to change course. He, too, says the new Magic Keyboard feels more substantial, even if it doesn’t have the same satisfying clackiness of his 2010 machine.
Dana Wollman/Engadget
On the other hand, the new keys also aren’t as wobbly as those ancient ones we all remember so fondly now. This is due to two things: a rubber dome that sits just below the keycap, and a design that locks the scissor mechanism into the keycap at the top of the stroke.
What can I say? it’s a lovely typing experience. Between this review and the MacBook Air that came out earlier this spring, I’ve twice now had to switch back to my work Mac after testing a newer one. It’s a letdown every time.
Last note on the keyboard: like the other Macs with Magic Keyboards, this one has a so-called inverted-T arrow button layout, where the right and left buttons aren’t quite as tall as the up-and-down button stack, in theory making them easier to find by feel. I’ve mostly enjoyed this layout on the various new Macs I’ve tested, though for the first time during this most recent round I accidentally pressed the forward slash button a few times when I meant to hit the left arrow.
Everything else
Otherwise, this is the same design as before, from the aluminum chassis (available in silver and Space Gray), to the smooth trackpad, to the port selection (a headphone jack and four Thunderbolt 3 USB-C ports, two on each side). I still miss having at least one full-sized USB port, not to mention an SD card reader. I don’t think Apple will ever reverse course on this but it still boggles my mind that a machine aimed at creative professionals wouldn’t have these things built in.
Rounding out the list, there’s the same stereo speakers as last time, the same three-array mic and the same 720p webcam, which served me adequately enough in my never-ending stream of work-from-home meetings. The Touch Bar is back too, as is the Touch ID fingerprint sensor in the upper-right corner of the keyboard deck. As ever, Touch ID takes less than a minute per finger to set up and works reliably; the MacBook Pro never rejected my fingerprint when I used it to log in.
As for the Touch Bar, I still wish it weren’t there, but I’ve mostly made peace with it. I’d much prefer a row of physical function keys, which you’ll still find on the MacBook Air. I haven’t found much use for Touch Bar shortcuts, but I do miss the physical pause button. Also annoying: I have a tendency to accidentally hit the Touch Bar’s mute button in the upper-right corner, and then I might not notice until I wonder why I can’t hear anyone on my call. Good times.
Dana Wollman/Engadget
As recently as two months ago, there were reports in the press that Apple was preparing to unveil a MacBook Pro with a 14.1-inch screen, not unlike the way the 16-inch MBP came to replace the 15-inch model. As it happens, the 13-inch MacBook Pro is, well, still a 13-inch MacBook Pro. It still has a 13.3-inch Retina display with 2,560 x 1,600 resolution and Apple’s True Tone tech, which automatically adjusts the color temperature based on the ambient light.
So far, these screen specs are identical to what you’ll get on the Air, a machine that costs $300 less. For the money, you do get a couple perks, including support for the P3 color gamut and a brighter 500-nit display (the Air only goes up to 400 nits. It came in handy when I was working near the window on a sunny day, though I also found myself cranking up the brightness in the Apple Arcade game Sayonara Wild Hearts just because I could. The game’s neon colors and deep blacks lend themselves really well to the panel here.
All of which is to say, it’s a very nice screen. My only concern is that if someone buys the 13-inch Pro now only for Apple to come out with a more substantially redesigned 14-inch MacBook Pro not long after, they might feel cheated. Then again, one never knows what Apple will do. We’ve been waiting for an Apple television set and electric car for years now.
Performance and battery life
Dana Wollman/Engadget
As with the recently refreshed MacBook Air, Apple partially upgraded the 13-inch Pro line with 10-generation Intel processors -- Intel’s 10-nanometer “Ice Lake” chips, to be exact. Though the 13-inch MBP starts at $1,299, the model I tested was a $1,799 configuration with a 2GHz quad-core Core i5 processor, Intel Iris Plus graphics, a 512GB solid-state drive and 16GB of RAM. On the graphics front, Apple is touting Intel’s latest Iris Plus architecture and its 64 execution units, a 33 percent increase over the previous generation.
It’s important to note that while all configs have quad-core processors, the two lower-end ones ($1,299 and $1,499) use eighth-gen chips, not 10th-gen, and they run on Intel Iris Plus 645 graphics. They also only come with 8GB of memory, not 16GB, and the speed of the RAM is slower too: 2133MHz LPDDR3, as opposed to 3733MHz LPDDR4X on the higher-end $1,799 and $1,999 configurations.
In other words, even if the $1,299 or $1,499 configuration is likely to be just fine for you, you’ll need to test at least the $1,799 model to enjoy what Apple is touting as improved performance.
Let’s start with a few benchmarks. In Geekbench 5, it logged 1,202 for single-core performance and 4,384 for multi-core. That’s right in line with what we recorded in our recent review of the Samsung Galaxy Book Flex, which also has 16GB of RAM and Intel Iris Plus graphics (albeit with a Core i7 CPU).
Meanwhile, in our 4K encoding test, wherein we transcode the same minute-long 4K trailer to HD using Handbrake, the 13-inch MBP got the job done in 1:26. After running the short test twice, the bottom of the laptop got quite hot, though the fans at least stayed reasonably quiet. That roughly 90-second finish time isn’t bad considering other machines with integrated graphics such as the Galaxy Book Flex have approached or exceeded the two-minute mark. For the Pro to have managed a sub-minute time, it probably would have needed a discrete GPU. If that’s what you’re after, you’ll want to consider the 16-inch Pro over the 13-inch model (or take a look at some of the 13-inch Windows machines in the competition section).
Dana Wollman/Engadget
In real-world use, the Pro had no problem handling my workload, which includes multiple Chrome windows and tabs, plus Slack, Spotify, Notes, Photos, Messages and, increasingly, video calls on different platforms. For the purposes of my testing, I also introduced something that’s not normally part of my routine: Fortnite. The game ran smoothly at 1,280 by 800 on low settings with a frame-rate limit of 60FPS, although the fans definitely started to pipe up. In addition to Sayonara Wild Hearts I spent some time with Where Cards Fall. Those games ran well too, and pushed the fans less than Fortnite.
It’s worth noting that the 13-inch Pro maxes out at Intel Iris Plus graphics, though other components are upgradeable through Apple’s online store. You can opt for a 2.3GHz quad-core Core i7 CPU for an extra $200. There’s also that 32GB RAM option, which will cost you $400. On the storage front, the lower- and higher-end models start at 256GB and 512GB, respectively, but you can also outfit your machine with a 1TB ($200), 2TB ($600) or even 4TB ($1,200) SSD.
When it comes to battery life, Apple promises up to 10 hours each of wireless web usage and Apple TV video playback, the same claims it made with the last-gen model. In our standard video rundown test, my machine managed 11 hours and 33 minutes. Not the 13 hours or more you can expect from competing machines like the Galaxy Book Flex and Dell XPS 13, but still pretty good.
The competition
Here’s what we think you’ll be cross-shopping (or should be!) if you’re considering shelling out $1,299-plus for the new 13-inch MacBook Pro:
- Microsoft Surface Book 3 ($1,600-plus): Like previous generations, the newly announced Surface Book 3 is available in 13.5- and 15-inch sizes. The starting price on the 13.5-inch model is higher than the entry-level 13-inch MacBook Pro, but if it’s a 10th-gen Intel processor you’re after, Microsoft undercuts Apple by $200. For sub-$1,799, both brands offer 8GB of RAM and 256GB of storage, so on those counts they’re equal. The Surface Book 3 also touts longer battery life (up to 15.5 hours) and it has a detachable touchscreen and pen. Importantly, though the 13-inch model starts with Intel Iris Plus graphics, higher-end configs step up to a 4GB NVIDIA GeForce GTX 1650 GPU. In exchange for those extra features and longer battery life, you’ll have to deal with a slightly heavier weight: 3.38 pounds versus 3.1 pounds on the 13-inch MBP.
- Microsoft Surface Laptop 3 ($1,000-plus): Whereas Microsoft’s Surface Book has a removable touchscreen, the Surface Laptop line is more of a conventional laptop. No surprise: The 13-inch MBP is more comparable to the 13.5-inch Surface Laptop than the 15-inch version. Both have Intel Iris Plus graphics and 10th-gen Intel processors and deliver around 11.5 hours of battery life, though Microsoft’s line doesn’t bother with 8th-gen chips at the lower end. Microsoft also offers a custom AMD CPU with Radeon graphics on the 15-inch model, which is also the only Surface Laptop that can match the MacBook Pro’s 32GB RAM option. As a bonus, the Surface Laptop 3 is lighter: 2.79 or 2.84 pounds, depending on the configuration.
- Dell XPS 13 ($1,299-plus for the newest model): The latest edition of Dell’s XPS 13 has the same starting price as the 13-inch Pro. For that price, you get a 10th-gen Intel processor, not an 8th-gen chip. You also get 8GB of RAM and 256GB of storage, the same as what Apple is offering at the price. For Intel Iris Plus graphics you’ll need to step up to the $1,549 model, but that’s still less expensive than Apple’s cheapest Iris Plus 13-inch Pro. It’s also much lighter than the MBP, at 2.64 pounds, but still bests it on battery life (nearly 16 hours in our test!). And, to sweeten the deal, you also get a USB-A dongle in the box. We actually used the p-word in our review: perfect.
Wrap-up
The new 13-inch MacBook addresses one of our biggest complaints with the last-gen model: the frustrating typing experience. Now, the smaller MBP is that much easier to recommend, with the Retina display, speakers, touchpad, battery life and overall performance rounding out the mix. There’s also enough performance clout here that it’s clear why someone would choose this over the similarly sized MacBook Air.
The case for choosing the 13-inch MBP over a competing Windows machine will be tougher, at least for someone who’s open to using either OS. Other machines offer some combination of lighter weight, longer battery life, discrete graphics or better on-paper specs for less money (e.g., 10th-gen Intel chips at a lower price point). For shoppers who have been holding out for a new MacBook Pro with a more usable keyboard, you can upgrade now, confident you’re making a good choice. For folks in the market for a portable machine with decent graphics and long battery life, the 13-inch Pro is just one of several strong options available right now.
