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Remote Support Primer by Carl Thorne
High Tech House Calls uses two different methods to connect
to client computers remotely:
Team Viewer
Chrome Remote Desktop
I prefer the Chrome Remote Desktop application. The connection must be
allowed by the client I am connecting to. There is a way that Team Viewer can
be configured so that the Team View connection program is running all at times
and the connecting remotely can be accomplished without the knowledge of the
client. I consider this a huge security issues.
Team Viewer is used as a backup to Chrome Remote Desktop. To
use Chrome Remote Desktop, you must have a Gmail account and the Chrome browser
must be installed. Some clients may have privacy concerns with having...
Top Ten Things I Find Wrong with the Computers I work On by Carl Thorne
No anti-virus program installed.
Both Windows and Mac computers need to have an anti-virus program installed. I
also encounter the virus scan is also scheduled to run when the computer is not
running.
No anti-malware/spyware program
installed.
No backup/recovery procedure in
place.
Not updating the operating system
and application software when needed.
Not updating vendor-specific
drivers where indicated.
Running out of disk space.
No password used to log into the computer
when booting.
Neglecting basic things that you
can do to make your computer perform faster.
Using post-it notes to document
passwords to different internet accounts.
Buying a new computer before
ruling out upgrading...
Should You Buy the Microsoft Surface 2 Go? by ANDREW HEINZMAN
Microsoft’s highly anticipated Surface Go 2 is here, and early reviews from platforms like CNET, Tom’s Guide, and The Verge are surprisingly positive. The Go 2 sports an updated design and better performance than its predecessor, but is it worth the steep $400 to $760 price tag? The answer is yes, but only if you’re looking for a casual device.
What’s New with the Hardware?
It’s hard to criticize the Surface Go 2’s design, which is the same shape and size as the original Go. Its aluminum backside looks sexy and minimal, and its updated 1920 x 1280 UHD display (up from the last generation’s 1800 x 1200 display) is bright, expressive, and just the right...
Apple MacBook Pro review (13-inch, 2020): Easier to recommend by Dana Wollman
I had a feeling I’d be reviewing a new 13-inch MacBook Pro sooner rather than later. When Apple refreshed the MacBook Air back in March with a new keyboard, I knew it was only a matter of time before the company did the same for the 13-inch Pro. Sure enough, earlier this week Apple unveiled a new model with the so-named Magic Keyboard already in use on the Air and 16-inch MacBook Pro. With that, Apple’s laptop lineup is completely rid of the controversial butterfly keyboard.
As you’d expect, a MacBook Pro refresh also means updated internals. The 13-inch Pro ($1,299-plus) now comes with 10th-generation Intel CPUs and new Intel Iris Plus graphics on...
