Do you have bad RAM? How to find it and how to fix it by Topher Kessler ~ High Tech House Calls

Sunday, July 27, 2014

Do you have bad RAM? How to find it and how to fix it by Topher Kessler

8:18 PM High Tech House Calls, Expert Computer Consulting

The RAM in your Mac is in essence the active workspace of your computer, in which your programs run and your content is created. Because of this, healthy RAM is vital for properly running any software on your Mac, be it the system software that comes with OS X or third-party programs.

Unfortunately, if the RAM in your Mac is faulty, those faults can sometimes persist undetected for a while, only to crop up unexpectedly and result in a crash, hang, or other unwanted behavior. Therefore, it is good to not only be able to identify faulty RAM, but also be able to properly test for it and then be prepared to fix the problem, if it arises.

Faulty RAM symptoms

If your system’s RAM is not working correctly, then you will likely see one of several symptoms when using your Mac:
Random Application Crashes: If programs randomly quit unexpectedly, and the generated crash report shows different potential reasons for the crash, this may indicate bad RAM.
Random Pauses: When a background task is addressing bad memory and is crashing, it may cause the system to continually re-launch it or otherwise hang up when attempting to use this task’s services.
Data corruption: If files you save or access regularly become damaged and cannot be opened, it could be corruption in your filesystem formatting—but it could also indicate faulty RAM.
Random kernel Panics and system freezes: This may happen when core OS components attempt to access bad RAM and crash, resulting in a kernel panic or the system immediately halting.
Three beeps from your Mac at startup: Before the boot chimes sound at startup, your Mac will run a rudimentary check to ensure RAM is available and accessible. If not, then you will hear a series of three beeps from your system, and no boot chime. The system will also not boot when this sound is played.
Other inabilities to boot your system: If you cannot get your system to boot, and especially if you don’t hear the boot chimes, this may suggest RAM is not accessible, and some fault is preventing the system even from issuing the three beeps warning.
While these symptoms suggest faulty memory as a possibility, keep in mind they may not necessarily occur regularly: They may instead happen only when the specific faulty areas of your installed RAM are accessed, the frequency of which may change depending on the amount of RAM installed and how much you use it, which will govern how often the faulty areas of RAM are accessed.

Testing your RAM

If you are experiencing some symptoms that suggest faulty RAM, then there are several ways to test your Mac’s RAM and ensure it is healthy and available.

applehardwaretestextended — Apple's classic hardware test suite requires you click the Test button, and optionally select the extended memory test.

The first of these is Apple’s built-in hardware tests suite, which can be accessed by holding the D key down while you restart your Mac. Doing this will load the diagnostics suite. Older systems, this classic utility has a blue interface with information about your Mac and a big Test button. To use it to test your RAM, check the box for the extended memory test (this will run multiple passes and different patterns to the memory), and then click the Test button.
On newer Macs, the tests run automatically when the utility is invoked; it appears with a gray background instead of blue.
Note that, if you have formatted your hard drive and reinstalled OS X, then the built-in hardware tests may have been wiped; however, you can still load them from the Internet by holding the Option-D key combination (as opposed to just D) at startup when you hear the boot chimes.
If the hardware test finds any faulty memory, it will list the faulty memory addresses. If everything is OK, you’ll see a message that states all tests passed and no problems were found.
In addition to Apple’s testing suite, there are plenty of third-party memory-testing utilities. One of the most popular is the free memtest, which is run from the Terminal command-line. You can also get a graphical wrapper for memtest, called Rember. But, as I say, there are many of them; just check the Mac App Store and search for RAM. Each will test memory differently and some may miss a problem that another can detect. Therefore, I recommend you use more than one.

newapplehardwaretestresults — Apple's new hardware test suite will run automatically and show you any results here.

For best results, you should run these RAM-testers under some special conditions:
Run in Safe Mode or Single User Mode: Since memory test programs can only test the RAM that is available, be sure to run it in as minimal of an operating system as possible. This means, if you use Rember or memtest, to do it in Safe Mode (for anything requiring a graphic interface), or better yet, in Single User mode, as these will ensure as much RAM is available for testing as possible. That’s why Apple’s Hardware Test is a great option: it loads only a rudimentary operating system, which loads just the tests, ensuring that RAM isn’t occupied with anything else.
Swap or rearrange RAM chips: If you have access to the RAM chips on your system, swap or rearrange them, especially if you have more than two available RAM slots (as you do on some iMac models and the Mac Pro), and then test again. This will help ensure that all RAM addresses are accessible to the testing program, because the system will load core OS components into different parts of RAM.
Keep in mind that, depending on the amount of RAM you have installed, these tests will take some time to complete. But this isn’t something you have to do regularly—perhaps once a year or even every few years, if you care to include it with regular system checks you perform on your Mac. (The only other regular one which I recommend is to check your hard drive for formatting errors.)

Replacing RAM

If any of the tests you run returns any status except for OK, then you should consider replacing it as soon as possible.

You can look up the type of RAM your system uses by choosing About This Mac from the Apple menu, where you should see the current RAM amount (8GB or 16GB, for example), its speed (1600MHz, say), and its type (DDR3 is one possibility). However, that’s not all information you need; it’s missing things like pin counts. You can find that specific information in Apple’s support website, where it hosts an index of instructions for replacing RAM on your Mac.
If your Mac doesn’t support user-upgradable memory (the Retina MacBook Pro, say, or the MacBook Air), then you’ll need to contact an Apple technician.
Finally, if you do replace your Mac’s RAM, be sure to keep the receipts, packaging, and other proofs of purchase for it. Most RAM manufacturers offer lifetime warranties for their products. So upon receiving your replacement, be sure to test it thoroughly, and then do so periodically to ensure it is working correctly. If not, you can then contact the manufacturer for a replacement or a market-value refund of the purchase price.

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