Google+ High Tech House Calls
Expert Computer Consulting for Homes and Small Businesses

Let there be hope...

Life has changed there is no doubt and we wanted to reach out to see how you are doing.

As we go through this interesting time, we are trying to look at this as an opportunity to focus on our family and on friends like you. Let us use this extra time to catch up and talk more. Let us cook food that is not fast, but interesting and satisfying. Let us learn to enjoy a time to try new things. Let us find ways to enjoy time at home!

Computer Security

If my client base is any experience, anyone can be a victim of a Ransomware, Malware or Virus attack.

What can you do about it?

I conduct audits of your entire computer infrastructure and apply best practice solutions to plug the security holes on your computers, Smartphones and networks.

Now offering consultations to give you the best protection possible:


404.229.0839
carlthorne@hthcatlanta.com

Jack of All Trades, Master of Many

Jack of All Trades, and Master of Many

We provide technical support for:


Homes and small businesses

Windows and the Mac OS platform

iPhones and Android Smartphones

Wireless and wired networks

New device setup

Old device upgrade or repair

One-on-one training

Remote assistance


How To Stop Malware

Wednesday, September 28, 2011

Wireless Network Roundup

Here is some general information about wireless networks that you can use to improve your wireless network.

   For your wireless network to be functional, the high speed Internet modem and wireless router must both be turned on. The computer nearest your network devices does not have to be on for your wireless network to be up. In fact, no computer, smartphone, Ipad, laptop, etc. has to be turned on for your wireless network to be functional.  Your wireless network is independent of any operating system resident on the device you are using to browse the Internet with.

   Occasionally, your computer will be connected to the wireless network, but you cannot access any websites on the Internet. Unplugging your high-speed Internet modem and wireless router may fix the problem. Count to 20 and then plug the modem back in. Count to 30 and then plug your wireless router back in. You may have to reboot your computer to take advantage of the fixed connection. If you need to do this procedure more than once a month, you may have a failing modem or wireless router or you have an intermittent problem with the Internet coming into your home.

   High-speed Internet access modems and wireless routers last between 3 to 5 years. You may want to replace your wireless router more often because wireless technology is evolving rapidly. A newer wireless router may mean a faster wireless network with more area coverage in a more secure environment.

   Never buy a gateway from your high speed Internet access provider. A gateway is a combination high-speed Internet access modem and wireless router. Many high-speed Internet access providers charge you a monthly charge for the privilege of having a wireless network in addition to renting the gateway. Most gateways provided by Internet access providers are of low quality. You can do much better with buying your own wireless router. Leading vendors for wireless routers are Cisco (previously know as Linksys and D-Link).
   Like any piece of electronic equipment, wireless routers will last longer if they are plugged into a surge protector. The surge protector should have a built-in protection of at least 1000 joules to be worthwhile. A better solution to protect your wireless router would be a UPS. This is a battery backup that constantly monitors your electrical level from your outlet. If there is a surge or spike in the voltage, devices plugged into the UPS are serviced by a steady voltage level from the battery until the voltage from the outlet stabilizes. Typically you buy a UPS and plug your computer and monitor into it. A model rated at 300 volt/amps should have enough outlets for you to plug your wireless router into it. (Please search my blog www.hthcatlanta.blogspot.com for a more extensive blog entry on UPS.)

   Each device you use to browse the network wirelessly has a limitation based on the wireless card built into that device. There are currently three main standards for wireless networks (801.B, 801.G and 801.N). Older devices will not be able to connect to a newer standard network. Newer devices can connect to older standards. Most wireless routers have the capability of broadcasting to all three wireless network standards, but may not be able to broadcast to all three standards simultaneously. Typically, a wireless router can be set up to broadcast to an 801.B and 801.G network simultaneously or to just an 801.N network singly. Based on the devices on your wireless network, you may have to dumb down your wireless router to 801.B/801.G so that all your devices can connect to the wireless network. New wireless cards can be purchased for windows computers that can upgrade that computers network access to 801.N, but it is rare to be able to upgrade older Apple computers with a newer standard wireless card.


   Any wireless network should be made secure by changing the administrator account password needed to access the wireless router setup program. Default passwords for wireless routers are easy to find out with a Google search or by downloading installation guides from vendor websites.

   To prevent unauthorized users from connecting to your wireless network, your network needs to have a password key. You can set this up when you configure your router for the first time. As wireless networks allow more and more area coverage, it is not unusual to see four or five neighbors' wireless networks from your home office. Amazingly, many of those networks can be connected to by you because they are unsecured by a key. If you have a label maker, create a label with the username and password pair to administrate the router along with the key and tape it to the wireless router. You will be glad you did. You can find out the key if you have the username and password pair, but if you can't log in to the administrator account, you will need to reset the router to the default factory settings and re-program it.

   You apply patches and updates to your computer and smart phones. You need to do the same to your wireless router. Typically those patches and updates are in the form of firmware. There is not an automated way to be informed of firmware updates. You must periodically check the vendor's website for firmware updates for your wireless router. In fact, the first thing I do when I install a router is to check for a firmware update before I configure the router. Follow the directions closely for the firmware update. Typically, you want to apply the update from a computer that is physically connected to the router (via an Ethernet cable), rather than attempting an update from a computer connected wirelessly. It is possible the update will wipe out all the original configuration settings, so be sure and document all settings before attempting the upgrade.

   Wireless networks in college dorms and off-campus college apartments are of poor quality and have poor support. If you buy a wireless printer for your college student, have the printer physically connect to the computer through a USB cable, rather than a wireless connection. Your college student will grumble about having to connect the USB printer cable to the laptop to print something but this beats not being able to print because you could not get the printer to work wirelessly or to work consistently on the wireless network. If you ignore my advice, remember that to program a wireless printer to work on a wireless network, you must install the printer software while connected to the specific wireless network that the printer will be connected to. So after you got everything unpacked and the bed made, remember you still have to install the wireless printer software.

Passwords You Need to Remember


Here is a list of passwords anyone working with your computer environment will need:

   The Administrator user account password for your Windows Operating System.
Many times the best way to solve a problem with a computer that will not boot is to boot the system in safe mode (a way of starting your computer in a diagnostic mode with a minimum amount of resources assigned to programs and devices). To log in to the computer in safe mode, it may be necessary to use the Administrator account.

   The username and password pair for a computer administrator enabled account for your Windows Operating System.
Administrator tasks such as installing a new printer or application program can only be installed by a computer administrator enabled account.

   The password for each of your email accounts.
In order to access your email, you must have the password associated with that email account.

   The Administrator username and password pair for your DSL or Cable Internet modem.
If your DSL or Cable Modem needs to be replaced, this password is necessary to re-establish your high speed Internet connection.

   The Administrator username and password pair for your wireless router.
Any changes to the router - such as a firmware upgrade (fixes to the software on the router that is supplied by the router manufacturer) – will require the username and password.

   The username and password pair associated with your anti-virus software.
Many times to de-install an anti-virus product so that it can be replaced, requires a valid username and password pair.
Carl Thorne High Tech House Calls Expert Computer Consulting 

Store Passwords Safely

Do you have so many usernames and passwords to remember that you write them down in a book?

   What happens if the book is lost or stolen?
   What happens when you need a password and the book is at home?

You can buy software to maintain your list of usernames and passwords. The two major players are:

   RoboForm (http://www.siber.com/)
   SplashID (http://www.splashdata.com/)

How about a free solution? In a previous blog, I talked about using DropBox (www.dropbox.com) to backup files on your computer. If you create a document in Word - one that lists your usernames and passwords, for example - you can store that file on the cloud using your DropBox account. The file can now be accessed from any computer, smartphone or tablet that can connect to the Internet and can read a Word document. Your files are encrypted on DropBox.  Only someone who knows your DropBox username and password can read this file.

How about a less complex solution for free? Everyone has a USB flash drive. If you don't, the price has dropped so much that you should go out and buy one anyway. You could copy your password list onto the USB flash drive and keep the flash drive with you. When you need to retrieve the password list, simply plug the flash drive into the USB port of your computer and access the file. If your device doesn’t have a USB port (i.e. an iPad or Smartphone), this solution won’t work for you.

If you find this solution still lacking in security because the data is not encrypted, you can encrypt the file. This article describes the software and the encryption process: http://ask-leo.com/how_can_i_keep_data_on_my_laptop_secure.html

If you are not interested in encrypting the file, but still want the file to be secure, be crafty in how you display the passwords. Think up a shorthand memory jogger than only you would know to store the password.

For example, if your password was a combination of your son’s name and birthday, you could write “firstborn bd”. You are limited only by your imagination for the shorthand notation for your password.

Carl Thorne High Tech House Calls Expert Computer Consulting 

Cellphone Roundup

Replacing your Blackberry with another Blackberry?

I have spent some time reviewing the new Verizon Blackberrys that are running the new 7.0 operating system. 
   They are much faster than the Blackberry I purchased 6 months ago. 
   The browser is very usable. Finally, Blackberry has a browser that you can use to surf the Internet.
Two concerns remain:
   Will Rim, the company that manufactures Blackberrys be in business a year from now? The financial press reports Rim is not doing very well financially.
   The Blackberry Applications Library still pales in comparison to the applications library for iPhones and Androids. Will the Blackberry Applications Library ever catch up?

Browser Suggestion to Make Your Current Blackberry More Usable
I have tried the Opera, Bolt and Firefox browsers to see if using a different browser makes a difference in surfing the Internet. Here is what I discovered:
   Opera did not seem to make much difference in my surfing experience. (http://www.opera.com/mobile/download/blackberry/)
   Bolt is now my new Internet browser. The initial load of the program is longer than the Blackberry Browser, but once loaded, Internet pages loaded very quickly. Changing the preference to a split screen made the web content visible without using the magnifying glass all the time. (http://boltbrowser.com/dnld.html#BOLTbb)
   Mozilla Firefox is not available for the Blackberry, but is for iPhone and Androids.
Paying For Your New Phone
The Blackberry website has a trade in program where they will give you credit for your old Blackberry if you buy a new Blackberry. (https://tradeup.blackberry.com/en/us/web/home.html)

If you want to get cash for your Blackberry, you can sell it on the website Gazelle. http://www.gazelle.com/?utm_campaign=Brand&utm_source=google&utm_medium=cpc&utm_term=gazelle 

Another Lesson on How Not to Treat Your Cell Phone 
By now, we are all familiar with the indicator built into your cell phone and cell phone battery that changes to a pink color if the cell phone has come into contact with water. The most common methods of contact with water are dropping your cell phone into the toilet or forgetting to remove your cell phone from your pants pocket before washing them. Add a third method to your list: If you store your laptop in a backpack and leave the backpack outside in hot humid weather, it is possible to damage your cell phone from exposure to humidity.

Android Upgrade Report
Many Verizon customers of Android cell phones were in for a not so pleasant surprise when they recently upgraded their cell phones to the newest Android Operating System. Before the upgrade, you could individually customize sounds for voice mail, texts, and emails. The newest upgrade took part of that customization away. While you can still customize ringtones, you won’t be able to designate different sounds for emails, texts and tweets anymore.



Is Your Laptop Overheating?

As CPUs get faster, they generate more and more heat. The heat is vented out openings in your laptop by a fan. Blocking the vents can cause your laptop to freeze or shutdown unexpectedly. Chronically overheating your laptop will damage the CPU and the hard drive.

Your can figure out where the vents are by using your hand to detect hot air. Make sure you search underneath the laptop for vents.

   Always place your laptop on a solid surface. Laying your laptop on top of a surface like your bedspread will block heat from exiting your laptop and clog the insides of the laptop with fibers that will further block escaping.
   If you have vents on the bottom of the laptop, try propping the laptop bottom up so that the vents are not in direct contact with a surface. A magazine placed strategically beneath the surface of your laptop and not blocking the bottom vents will maximize heat dispersal and minimize the temperature inside of your laptop.
There are programs you can use to monitor the temperature of your laptop. In general, laptops should not exceed 120 . SpeedFan is a free program that runs on windows that will display your internal temperature. Here is a link to download the program:  http://www.almico.com/sfdownload.php

Monday, August 29, 2011

Solutions to Ongoing Blackberry Problems

Do you get random email messages that your Blackberry phone has successfully registered with the wireless network? 

I have a Blackberry Bold 9650 running v6.0. Verizon is my cellular provider. These random messages have plagued me for months. It does not appear that my phones fuctionality has been effected.
  • From the home menu, select the wench icon (the word options is displayed when you hover the cursor).
  • Select Device.
  • Select Advanced System Settings (at the very bottom of the list).
  • Select Host Routing Table.
  • The cursor should be at the top of the list. Use the menu button to to select Register Now.
You should get an OK message back immediately.

I noticed that the battery life was not lasting until lunchtime and I was seeing the clock icon more and more often.

I use crunchSMS for SMS Texting. I was using the free version available from Blackberry App World. When I applied an updated that implemented a pop up display when a new text was received, battery life and performance went down hill. I traded emails with the support team that developed the application and they suggested that I buy the application so that ads were not displayed at the bottom of the application. If that did not fix my problem, they would refund my money. It appears that the ads were running constantly and draining my battery and impacting the performace of my Blackberry because once I entered the registration key from purchasing the application, my problems went away.

Wednesday, August 10, 2011

August 2011 eNewsletter

August 2011

College Student Summer 2011 eNewsletter

College Promotion Summer 2011

Sunday, July 31, 2011

Software to Display How Your Windows Hard Drive is Feeling

In a previous blog, I talked about how to determine if your Windows hard drive was failing.

Click here to read previous blog:

http://hthcatlanta.blogspot.com/2011/07/how-to-tell-if-your-windows-laptop-disk.html 

Active@ Hard Drive Monitor uses SMART to determine the health of your hard drive.

Self-Monitoring, Analysis, and Reporting Technology, or S.M.A.R.T., is a monitoring system for computer hard disks to detect and report on various indicators of reliability, and assist in the anticipation of failures.

Click here to download the software:
http://www.ntfs.com/disk-monitor.htm

This alert may give you enough warning to back up your system one last time before your start the process of replacing your hard drive and re-loading your software.

Carl Thorne
High Tech House Calls
Expert Computer Consulting
voice: 404.229.0839
email: carlthorne@hthcatlanta.com
web: hthncatlanta.com
blog: hthcatlanta.blogspot.com

How to Tell If Your Windows Laptop Disk Drive is Failing

Eventually, your hard drive will fail. Hard drives are expected to last between 3 to 5 years before they eventually fail.

How do you know when your time is up with a hard drive?
  • Your computer starts to slow down. (but a slow computer can be caused by other things besides a failing hard drive.)
  • Go to Computer and select your C Drive. Right mouse click and select Properties. Select the Tools tab and then select Error-Check. Make sure the check box for Repair is selected.Finally, when given the option, select Schedule. The next time you boot your computer,the error scan program will scan your hard drive and fix any problems it discovers. When the scan is complete, your computer will boot normally to the operating system.
  • One or two errors are probably no cause for alarm. More than that and your hard drive is starting to fail and you should back up what you can and plan for the replacement of your hard drive and reloading of all your software.

Saturday, July 23, 2011

Worried About Finding a Lost Blackberry?

Here are two Blackberry Applications that can lower your anxiety over losing your Blackberry:

Blackberry Protect
  • BlackBerry Protect is a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure. It can also offer peace of mind for small businesses and families, with the ability to protect multiple smartphones.
  • Your contacts, text messages, calendar and bookmarks can be backed up wirelessly. It’s done automatically, and as often as you choose (daily, weekly or monthly).
  • You’ve lost your smartphone. Why wonder who has access to your information? Simply log in to the BlackBerry Protect website and lock your device. Pretty sure you’re not going to see it again? You can delete the information on your smartphone and microSD card from the BlackBerry Protect website too.
  • Maybe you’ve just misplaced your smartphone. Lock and display a message on your smartphone Home screen for whoever may find it. Then locate it on a map and go get it. Or if you think your smartphone is nearby, simply force it to ring at full volume.
  • Just bought a shiny new BlackBerry smartphone? BlackBerry Protect makes it easy to restore the device settings, contacts and calendar items you had backed up on your last one.
  • If you have multiple smartphones in your company, or even your family, you can use BlackBerry Protect to keep everyone’s information secure and to find lost smartphones.
http://us.blackberry.com/apps-software/protect/

Verizon Backup Assistant


Have a Verizon Blackberry? Here is a link to a tutorial video on how to backup your contacts wirelessly and how to retrieve them.


https://wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp

Saturday, July 16, 2011

College Student? Buy MS Home and Student 2010 and Get Outlook For Free!

Buy Home and Student - Get Outlook Free!

TiVo Broken? Here is how to fix it.

If you have unplugged and and then plugged your TiVo back in, but the familiar cartoon-like TiVo character is not dancing across your TV screen and you cannot hear the TiVo background music, the hard drive has probably crashed.

Your TiVo is a desktop computer that uses your TV as a monitor. The Operating System and all your programs are stored on a hard drive.

If the hard drive on your desktop computer crashes, you would replace the hard drive and re-load all the software that came with the computer and that you bought in the first place.

If your TiVo hard drive crashes, all your previously stored programs that had been recorded are gone with the crashed hard drive along with all your recording preferences such as season passes. How do you re-load the TiVo software? You don't. You buy a pre-loaded hard drive and follow their directions that come with the replacement hard drive on how to install the new hard drive. Once the replacement hard drive has been  installed, you plug your TiVo back in, re-connect it to the TV and the cable system and re-program it to recognize your cable system and re-program all your preferences all over again.

Here is a link to a company that can supply you with a pre-formatted hard drive for your particular TiVo system: http://www.newreleasesvideo.com/index.php

Free Software to Display How Your Mac Hard Drive is Feeling

In a previous blog, I talked about how to determine if your Apple hard drive was failing.
Click here to read previous blog:
http://hthcatlanta.blogspot.com/2011/06/how-to-tell-if-your-apple-laptop-disk.html

SmartReporter will read your S.M.A.R.T. status every 15 minutes and alert you to a hard drive that is starting to fail. S.M.A.R.T. stands for Self-Monitoring, Analysis, and Reporting Technology. Here is the link to the software:
http://download.cnet.com/SMARTReporter/3000-2086_4-49263.html

This alert may give you enough warning to back up your system one last time before your start the process of replacing your hard drive and re-loading your software.

Tuesday, July 12, 2011

July 2011 eNewletter

July 2011 News From High Tech House Calls

http://myemail.constantcontact.com/News-from-High-Tech-House-Calls.html?soid=1101353862685&aid=7CBT8Bnctt4

Monday, July 11, 2011

- - Upgrading to Mac OS 10.7 Lion for Your Apple Computer? - Lion is the newest release of the Mac OS http://ow.ly/1dKGPd

Sunday, July 10, 2011

- Upgrading to Mac OS 10.7 Lion for Your Apple Computer? - Lion is the newest release of the Mac OS 10 http://ow.ly/1dJo4j

Saturday, July 9, 2011

Upgrading to Mac OS 10.7 Lion for Your Apple Computer? - Lion is the newest release of the Mac OS 10.x Operating Sys... http://ow.ly/1dIte1

Upgrading to Mac OS 10.7 Lion for Your Apple Computer?

Lion is the newest release of the Mac OS 10.x Operating System for laptops and workstations.

Here is a link that describes what is contained in the release:  http://www.apple.com/macosx/apps/all.html

Due to be released in July 2011, Lion will only be available via the Application Store Application that is installed on your computer instead of the normal DVD you would purchase online or from a store. The Application Store concept downloads software as iTunes downloads music.

If you bought your computer after June 6, 2011, the upgrade to Lion may be free. Click on this link to see if you qualify: http://www.apple.com/macosx/uptodate/

It not unusual that application software you currently have installed will not run with a major Operating System upgrade such as Lion as this is the case with Quicken. Do your research carefully on what the real cost of the upgrade will be for example if you have to buy new versions of applications that run fine on your current Operating System, it may be more expensive than anticipated.

Once you decide that you want to upgrade, how do you tell if you meet the requirements to upgrade your computer?
  • If you are running an Apple computer that does not have an Intel Processor such as an iBook G4, you cannot install Lion. The last Operating System release that supported your computer was Leopard (10.5.8). How do you tell what release of the operating system you are running and if you are running an Intel Processor? Click the Apple Icon in the upper left corner of your screen and select About This Mac.
  • If your computer processor is an Intel Processor, you must have Snow Leopard (10.6) loaded on your computer to have the Application Store App loaded on it. Therefore, you cannot upgrade directly from a pre-Snow Leopard release of the Operating System to Lion. You must purchase Snow Leopard first for $29.99 from a store or online vendor and install it in order to have the Application Store App installed.
  • Once you meet the requirements for an upgrade to Lion, purchase and download Lion from the Application Store. I would suggest you wait a week or so after Lion is available to see if you can expect any problems with the upgrade.