What are your choices for High Speed Internet in metro Atlanta?
Some providers may not be available at your location. Go to the various provider websites to determine this.
- ATT - best solution when compared to Earthlink and Comcast. ATT still smells bad, but it does not smell as bad as the other solutions. Support will drive you crazy. Grab a cup of coffee, a magazine and a tranquilizer when you call.
- Earthlink - uses ATT copper line to get to your house. If the problem is with the ATT line, be prepared for some finger pointing. Getting Earthlink to call ATT to fix the problem is difficult at best. You cannot call ATT because you are not an ATT customer. ATT repair techs do not care if your problem is solved because you are not an ATT customer. I have seen ATT techs lie about coming out to fix a problem. They do not come out, yet mark the problem as solved. Earthlink is a sinking ship financially and it shows.
- Comcast - Horrible customer support. Horrible reliability. If you dropped your telephone land line and use the Comcast home phone line solution, I hope you have a cell phone because your home phone line uses the Internet connection and your Internet connection goes down at the drop of a hat for days. Run away from Comcast if you can.
- Charter - cable company in Smyrna. This is what HTHC uses. Very fast and reliable. Good customer care. This is the provider of choice if you can get it.
- You will lose your email address. You will need to contact everyone in your address book with an email blast telling them you are changing. You will also need to go to multiple websites that you do business with and change your profile to point to your new email address. If you are using something like Yahoo instead of an ATT (or other Internet provider) email address, this will not be an issue.
- Comcast will offer, for a price, the ability to keep your email address when you get rid of your Internet connection. You cannot send email using your Comcast email address. You can only receive emails delivered to your Comcast email address. I see this as a way of buying time until you send out your email blast and cut the tie all the way with Comcast.
